Brusand Camping A/S

We recently stayed at Brusand Camping with our small children. The campsite itself is great: well-maintained, clean facilities, and a beautiful location close to the beach. Nothing to complain about in terms of infrastructure.

However, our experience was unfortunately overshadowed by how the situation was handled when we had to leave early due to incoming bad weather. We had booked and paid for 3 nights, but decided to leave after the first night because packing up in heavy rain with little kids would have been very difficult.

We politely asked the owner if there was any understanding or flexibility possible — not necessarily a full refund, but at least some consideration of the situation. We fully understand that last-minute changes can be inconvenient for the campsite too, and we were willing to accept paying more than just one night. But there was absolutely no empathy or willingness to talk. The only response we got was: “You booked 3 nights, so you pay for 3 nights.”

When we ended the conversation by saying “Have a nice day,” the owner replied: “I am having a great day — I run a successful business.” That kind of arrogance, especially when someone is asking for help in a reasonable tone, was both surprising and disappointing.

The camping itself may be a lovely place, but experiences like these can discourage people from returning or recommending it. Hospitality is about more than location and facilities — it’s also about how you treat people, especially in moments where a bit of empathy makes all the difference.

auto-translated: A beautiful and well-kept facility that is probably constantly being developed. The payment

auto-translated: Very tidy and clean place. Very helpful staff. Power consumption is measured at a machine. You only realize early on when your cell phone battery is not charged that you have booked too little.